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|  | Your rights and responsibilities Your responsibilities and some of your rights are set out in your tenancy agreement if you are a tenant, and in your lease if you are a leaseholder. If you break... |
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| Do not use your home to store anything
that might explode or be a fire hazard. Do not store substances in your
home that are considered dangerous such as petrol, bottled gas and
paraffin, unless... |
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| Gas If you think you smell gas: do not use matches or a naked flame do not turn light switches on or off put out any cigarettes immediately turn off the gas supply (usually to be found... |
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| This is a fixed sum paid for
the permanent loss of your home, which we can pay on top of a
disturbance payment. To qualify, you must have lived at your home for
at least 12 months. We normally only... |
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| We will send you a statement of your
account four times a year. This will tell you how much you have been
charged, how much you have paid and give you a balance so that you know
if you are behind... |
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| What do I do if my heating breaks down? Please carry out the following simple checks: make
sure the pilot light is lit. Most appliances are mounted on the wall
with a spy hole for you... |
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| Harassment is an unwelcome part of the
daily lives of many people. It can take many forms – these are set out
in your tenancy or lease agreement. Harassment
targets people for... |
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| Get in touch with Ascham Direct straight away. If you have been physically attacked or threatened, one of our tenancy enforcement officers will contact you within one working day to get more... |
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