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Service Standards

These are the service standards which you can expect from Ascham Homes.

We have made these publications after many months of consultation with staff and tenant representatives through the Contract Panels. But we would like to hear what you think about them. All comments are welcome and will be considered when we review the service standards documents next year.

Please send any comments and suggestions to John Lowe, Policy Officer for Customer Care, Ascham Homes, 1 Wood Street, Walthamstow, London E17 3JU. john.lowe@aschamhomes.org.uk

020 8496 4960

Please note, that you may also pick up an A5 printed service standard leaflet containing this same information from our 1 Wood Street Office reception and from various other outlets to be advertised shortly.

About Your Tenancy Service Standard
	These are the standards about your obligations and what you can expect from Ascham Homes as a tenant. More detailed advice about your tenancy is available in the ‘Residents Information...

Antisocial Behaviour and Harassment Service Standard
	These are the standards you can expect from Ascham Homes when you are disturbed by nuisance, harassment or antisocial behaviour. More detailed advice is available in the ‘Using and Looking After...

Complaints Procedure and Access to Information Service Standard
	These are the standards you can expect from Ascham Homes when you complain about our services and when you want to see information we hold about you. More detailed advice about complaints and...

Customer Care Service Standard
	These are the general standards of customer care you can expect when you contact us. More detailed advice about our customer care strategy is available in the ‘Residents Information...

Diversity and Equality Service Standard
	These are the diversity and equality standards you can expect from Ascham Homes. More detailed advice about equality is available in the ‘Residents Information Pack’. ...

Leaseholder Information Service Standards
	These are the standards leaseholders can expect from Ascham Homes. More detailed advice is available in the ‘Residents Information Pack’. Be professional, accessible, and open to...

Looking After Your Home and Estate Service Standard
	These are the standards you can expect from Ascham Homes to support you to create a safe and pleasant home and local environment. More detail about this can be found in the ‘Looking After Your...

Making Your Views Known Service Standard
	These are the standards you can expect from Ascham Homes when you take part in the management of your home. More detailed advice is available in the ‘Residents Information Pack’ and...

Moving Home Service Standard
	These are the standards you can expect from Ascham Homes when you want to move home. More detailed advice is available in ‘Residents Information Pack’ and in the council’s...

Rent Collection and Debt Recovery Service Standards
	These are the standards you can expect from the rent collection and debt recovery service Ascham Homes provides. More detailed advice about paying rent is available in the ‘Residents...

Repairs - Maintaining Your Home Service Standards
	These are the standards you can expect from your day-to-day repairs service from Ascham Homes. More detailed advice about our statutory repair obligations and your repair obligations is...

Right to Buy Service Standards
	These are the standards you can expect from Ascham Homes if you want to buy your home under the Right-to-Buy scheme. More detailed advice is available in the ‘Residents Information...