Paying Your Rent
We will:
- Offer a range of payment methods –
direct debit, PayPoint, online, deduction from salary/pension,
telephone, post, cash and debit card
- Provide you with a login and password
to access your rent account online
- Send you a rent statement four times
a year
- Give you the option to pay your rent
weekly, fortnightly or monthly in advance
- Contact you if you are over three
weeks in arrears with your rent
- Keep you informed of any changes to
your rent, service charges, heating and water charges
- Check your entitlement to housing
benefit and give you information about claiming benefits
- Help you to fill in forms if you find
this difficult
- Offer advice and payment plans if you
find yourself struggling with rent payments
- Run a rent hotline to discuss your
rent account on 020 8496 4197. This operates Monday to Friday from
9.00am to 5.00pm
- Arrange for the Benefits Agency to
take money from your benefit and pay it directly to Waltham Forest
Council
- Enter you in prize draws twice a year
if you have a clear rent account or pay by direct debit
- Take legal action on behalf of
Waltham Forest Council to evict tenants who do not pay their
rent.
To help with money matters, we
will:
- Provide advice on welfare benefits
and managing debt
- Provide you with a free debt advice
booklet
- Offer you access to the Citizen
Advice Bureau surgeries
- Offer you information on access to
low interest credit from Waltham Forest Credit Union
- Give advice about basic bank
accounts
- Provide additional support and advice
for welfare benefits for vulnerable tenants
- Help and advice on energy saving
around the home – in partnership with North East London Energy
Efficiency Advice Centre [NELEEAC]
Download the 'Paying Your Rent'
Service Standard
- Provide access to low cost home
insurance
- Offer free training workshops for
jobseekers in partnership with WorkNet.
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