Modernising Your Home Standard
Delivering our Decent Homes
programme by 2011
We will:
- Make the Decent Homes Programme
available via our website and our reception areas
- Consult you about what features would
work best in your home
- Meet with residents to discuss the
programme of work
- Find out what your circumstances are
to help us deliver the best possible service to you
- Provide resident liaison officers for
each project and provide you with out of hours contact details
- Carry out a customer satisfaction
survey on all of the completed works
- Speak directly to residents who say
they are dissatisfied to see how we can resolve issues
- Inspect work for quality and
consistency, during and on completion of the work
When our Contractors visit
your home
They will:
- Be polite and professional at all
times
- Treat you and your home with
respect
- Carry a photographic identity card
with a contact telephone number for confirmation
- Carry language and Braille flashcards
to help customers who speak languages other than English
- Keep to appointment times and tell
you in good time if we have to cancel an appointment
- Wear appropriate clothing and arrive
in clearly marked vehicles
- Leave you with heating and hot water,
toilet and cooking facilities every day
- Take care of your belongings and
cause as little disruption in your home as possible.
Download the 'Modernising Your
Home' service standard leaflet
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