Leaseholder Services Standard
We will:
- Provide each leaseholder with the Leaseholder Handbook
- Hold a Leaseholder Forum twice a year
- Send an estimated service charge bill before the end of March
each year
- Provide you with detailed statements of how your service
charges are calculated every September
- Provide information about paying service charges and other
methods of payment
- Offer advice if you fall into arrears and arrange for you to
pay in instalments
- Provide you with a newsletter about our performance and
activities within the community
- Consult you about major repairs or improvements and proposed
changes to long term contracts
- Invite you to get involved in decisions on how services are
run
- Carry out a satisfaction survey every two years
Download 'Leaseholder
Services' service standard leaflet
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