Involving and Consulting You Standard
We will:
- Present information in Plain English, avoiding jargon where
possible
- Make information available in different formats such as
Braille, audio cassette, CD and in large print
- Provide an interpreting service if English is not your first
language
- Provide comprehensive and up to date information on our
website
- Produce the Ahead newsletter at least four times a year
- Share information with residents through letters, newsletters,
phone calls, text, email, website and in person
- Ask your opinion through surveys and focus groups to ensure we
deliver a good service and provide you with feedback
- Consult residents formally and informally on how we manage and
improve the services you receive
- Offer a range of opportunities to be involved at whatever level
you wish, at a time and in a way that suits you
- Provide regular training for interested residents
- Provide expenses to ensure residents that participate are not
out of pocket
- Consult interested residents from all backgrounds, including
traditionally ‘hard to reach’ groups to strengthen the
community
- Publicise the dates and venues of meetings and events in
advance on www.aschamhomes.org.uk
Download
'Involving and Consulting You' service standard leaflet
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