Diversity Standard
We will:
- Ensure our offices are accessible by residents with
disabilities
- Provide induction loop systems in our reception and interview
rooms
- Provide British Sign Language services for residents with
hearing impairment
- Provide and advertise our Minicom number – 020 8527 1750
- Provide information in large print and in Braille for residents
with visual and hearing disabilities
- Provide an interpreter for residents if English is not their
first language
- Provide a same sex housing officer for interviews if
requested
- Ensure staff are aware of the cultural traditions and religious
beliefs of our communities
- Work with ‘Report It’ to support victims of hate crimes and
domestic violence
- Work with Waltham Forest’s Tenancy Support Team to support
vulnerable residents to keep their tenancy
- Work with a range of organisations to support residents with
mental health issues
- Carry out an Equality Impact Assessment on our key policies and
activities and advertise these on www.aschamhomes.org.uk
- Use information that you give us about yourself to improve
services
- Collect data on age, disability, ethnicity, faith, gender and
sexuality
- Monitor our services to ensure all residents receive a good
service. Where we find inequalities, we will put systems in place
to correct this
Our contractors will:
- Work to the standards set down here and in our Diversity
Policy
- Have language and Braille cards when they visit you
- Offer female workers to carry out work where possible on
request
- If requested, cover shoes when entering your home
- Arrange appointments around religious and cultural events where
possible
- Report to us when they identify residents who are vulnerable
and need additional help
Download the 'Diversity Service
Standard' leaflet
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