Antisocial Behaviour Standard
We will:
- In serious cases of antisocial
behaviour, domestic violence or harassment, carry out an interview
with the complainant within 24 hours
- In all other cases, we will interview
the complainant within ten working days
- Arrange for independent mediation to
help end disputes between neighbours
- Not disclose information to the
person you are complaining about without your permission, but this
may restrict the action we can take to help you
- Take action against residents who
breach their tenancy agreement through their antisocial
behaviour
- Keep you informed of what actions we
are taking and decide on what action (if any) is to be taken within
15 days
- Keep monthly contact with you and
review each complaint after three months
- Write to you to confirm actions and
when we close a case
We have a dedicated telephone line for
reporting antisocial behaviour, domestic violence and harassment –
0208 496 4011. This is staffed during office hours (Monday to
Friday 9.00am to 5.00pm).
If you cannot stay in your home
because you have been assaulted or feel you are at risk of physical
harm, we will refer you to the Council’s Homeless Persons Unit.
Download the 'Antisocial
Behaviour' leaflet
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