Policy and Strategy
Strategy
Customer Care
Strategy 2009-2012
Good customer care is the foundation on which to provide quality
homes in a thriving community. The purpose of this strategy is to
ensure that we deliver high quality, professional standards of
customer service. We seek to create a customer-focused service that
sees things from a user perspective and which learns from customer
feedback and to achieve very high resident satisfaction through
service improvement. Our general approach to customer care is based
on frameworks, such as: government policy on improving public
services and the key lines of enquiry for housing inspection
produced by the Audit Commission.
Value
For Money Strategy 2010
This VFM Strategy underpins Ascham Homes vision
of working together to provide quality homes in a thriving
community. It describes how we will make the best use of
resources and how we will deliver services more
efficiently whilst not compromising on service quality.
Diversity
Strategy 2009-2012
This strategy is central to achieving Ascham
Homes’ vision to work together to provide quality homes in a
thriving community. Ascham Homes opposes all forms of
discrimination on the grounds of age, disability, gender, race,
religion or sexual orientation. We recognise that discrimination
creates barriers to achieving equality for all people.
Policy
Repairs Policy 2010
The repairs service is regarded as an important core service
provided by the company. This policy has been developed
following consultation with residents on the Best Value Review of
Repairs 2006, repairs service standard Jan 2009, the STATUS Survey
2008, the February, and December 2009 Repairs Day consultation
events and the January 2010 Have Your Say listening
week.
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