The Repair Process
1. You report a repair.
2. We will agree an appointment time with you . We will also
confirm your appointment by sending you an appointment card (for
non-urgent repairs only) giving you the ‘job number’ and
contact details for the contractor.
3. The repair-person will arrive on time with an identity card.
They will fix the problem and clean up any mess.
4. If the problem cannot be fixed at the first appointment, the
repair person will offer you another appointment or make sure that
you are contacted within 48 hours to agree one.
If you are not happy with a repair or the way it has been
handled, please contact Ascham Direct for help or to request a
We will pay you £15 compensation if we fail to keep a repair
appointment (if your rent account is in arrears, the payment will
go to your rent account).
To claim compensation for a missed appointment please contact
our customer services team on 020 8496 4197 or email@example.com
Back to top