Reporting Repairs
When you report a repair, we will need to know your name,
address, contact details and as much detail about the problem as
you can give us. If the repair is Ascham Homes’ responsibility, you
will be given a ‘job number’ which you should keep; it will help us
deal with any queries quickly if you need to get in touch with us
again about the repair.
If the problem has been caused by crime, please report it to the
police and give us the crime reference number. If you don’t give us
this number, you are more likely to have to pay for the repair.
Phone
Non-Emergencies 020 8496 4197
You can report non-emergency repairs on this number between 8am
and 8pm Monday to Friday and between 10am and 1pm on Saturdays
Emergencies 020 8496 3000
This number is available at all times. Please only use it if it
is a genuine emergency that may put people in danger or damage
property.
In Person
Ascham Homes, Willow House, 869 Forest Road, London E17 4UH.
Internet
Report a repair online form
Email
Send an email to direct@aschamhomes.org.uk
Post
Send a letter to:
Repairs
Ascham Homes, Willow House
869 Forest Road
London E17 4UH
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