Our Services

• Rent
  • Paying Your Rent
  • About Rent
  • Concerned About Paying Rent
  • Non Payment of Rent
  • Recession Advice
  • Housing Benefit
  • Money Advice Service
  • Welfare Benefit Changes
• Tenancy Services
• Getting Involved
• Leaseholder Services
• Antisocial Behaviour
• Waltham Forest Standard
• Repairs

Concerned About Paying Rent

We understand, especially in the current climate, that people can get into financial trouble and experience difficulties in paying their rent. We recognise that debt can affect relationships, personal wellbeing and social inclusion. We would like to help you manage your debt and free yourself from this potential downward spiral.

Please contact us if you are experiencing any difficultly paying your rent or if you have any concerns about paying your rent.

• Telephone customer services on 020 8496 4197 between 8am and 8pm Monday to Friday and between 10am and 1pm on Saturdays
• email rents@aschamhomes.org.uk
• Write to Ascham Homes, Willow House, 869 Forest Road, Walthamstow, London E17 4UH
• Drop in and speak to someone at Ascham Homes, Willow House, 869 Forest Road, Walthamstow, London E17 4UH

For our Billericay and Wickford residents who are experiencing problems with:

• housing benefit claims
• sorting out rent arrears
• budgeting and accessing financial advice
• benefit advice
• housing problems / those threatened with homelessness
• looking at training and employment opportunities
• neighbour disputes
• accessing health and social service

They can contact Family Mosaic free on 0800 2888883 

For more information about these services click on Essex Floating Support

We work with a wide range of organisations so that we can give you up to the minute advice and information on:

-          debt concern http://www.citizensadvice.org.uk/

-          managing your money  

-          looking for work www.walthamforest.gov.uk/index/business/economic-development/worknet.htm

-          reducing the amount you spend on your electricity and gas bills (NELEEAC)

-          getting a reasonably priced loan http://www.wfccu.org/

-          getting a bank account  http://www.moneymadeclear.fsa.gov.uk/

-          getting low cost home insurance http://www.aviva.co.uk/

We will also look at your current circumstances to make sure that you are getting all the benefits you are entitled to. Please have the following information to hand:

• your income
• your outgoings e.g. bills, food, travel expenses
• outstanding debt e.g. credit cards, loans etc.

We can then look at setting up a realistic payment plan which is agreeable to both you and Ascham Homes. If you receive Income Support we may suggest that the Benefits Agency pay the money directly to us. Payment plans are a very good way to manage your money.

For more information on any of these services please contact our Rents Team on 020 8496 4197 for confidential advice or visit us at Willow House and ask to speak with a Rent Income Officer.

The Money debt advice booklet has been produced by Ascham Homes and gives you lots of practical advice on managing your money, paying your rent, advice and information that works to keep you on top of your finances.

Please don’t ignore money worries because debt can grow very quickly.