Customer Satisfaction Questionnaire - Tenancy Enforcement

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.

Please read the instructions before answering each question carefully.

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

» Required Fields

» First Name

» Surname

» House/Flat Number

» Postcode

» Rent reference number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with way Ascham Homes deals with tenancy enforcement and tenancy management?

If you visitied the housing office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of the right person?

Did you find the staff

And were they?

Taking into account the tenancy enforcement service, do you think that the rental charge for this property represents good or poor value for money?

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

Thinking about the way that Ascham Homes dealt with your case how would you rate it in terms of quality of service and information....?

Agreeing your role in resolving the problem

Agreeing Ascham Homes’ role

Carrying out actions within agreed timescales

Keeping you informed about progress in your case

Quality of written advice and guidance

Resolving the problem

Closing your case

Do you think that each of these is a serious, slight or not a problem in your area?

Vandalism

Graffiti

Dogs

Litter and rubbish

Problems with neighbours

Racial harassment

Noise from people

Noise from traffic

People damaging your home

Drug dealing

Other Crime

How did you get to hear about this service?

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc.?

Is there anything Tenancy Enforcement could do to improve the service they gave you?

Date that the problem was first reported to Ascham HOmes

Date case closed