Customer Satisfaction Questionnaire - RTB

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.

Please read the instructions before answering each question carefully.

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

» Required Fields

» First name

» Surname

» House / Flat number

» Postcode

» Reference number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with Ascham Homes Right To Buy service?

If you visited our office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of the right person?

Did you find the Right to Buy staff?

And were they?

Taking into account the Right to Buy service, do you think that the rental charge for this property represents good or poor value for money?

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making? )

Thinking about the way that Ascham Homes dealt with you, how would you rate it in terms of quality of service and information....? (tick one box only for each of the following categories)

The Ascham Homes information pack you received with your RTB application form (if applicable)

Information we gave you about other home ownership schemes (if applicable)

Letting you know whether you have the right to buy your home

Valuing your home and telling you the purchase price.

Advising you of your responsibilities and liabilities as a leaseholder, for example repairs and service charges

Telling you about the legal and financial services that you needed to buy your home.

Our solicitor’s responses to your legal enquiries

How did you get to hear about this service?

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc.?

Is there anything we could do to improve the service we gave you?