Customer Satisfaction Questionnaire - Repairs

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.

Please read the instructions before answering each question carefully.

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

» Required Fields

» First name

» Surname

» House or flat number

» Postcode

» Rent reference number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with way Ascham Homes deals with repairs?

If you visited the housing office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of the right person?

Did you find the repairs staff?

And were they?

Taking into account the repairs service, do you think that the rental charge for this property represents good or poor value for money?

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

Thinking about the way that Ascham Homes dealt with your repair how would you rate it in terms of quality of service and information....?

Being told when work would start

Time taken before work started

Speed with which work was completed

Attitude of workers

Overall quality of work

Keeping dirt and mess to a minimum (thinking about the size or type of repair carried out)

Dispute resolution

Was the repair completed right first time

Yes
No

Did we keep the appointment made

Yes
No
Not made

Did the opperative show you his/her identification

Yes
No

How did you get to hear about this service?

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc?

Is there anything we could do to improve the service we gave you?