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Decent Homes Satisfaction

Customer Satisfaction Questionnaire - New Tenants

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.

Please read the instructions before answering each question carefully.

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

» Required Fields

» First name

» Surname

» House /flat number

» Postcode

» Rent Reference Number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with the way Ascham Homes deals with new tenants?

If you visited the housing office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of the right person...?

How helpful were the staff?

Were the staff able to deal with your problem?

Taking into account your new home, do you think that the rental charge for this property represents good or poor value for money?

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

The next questions are about specific aspects of the service you received from us when taking up your new tenancy. Please tell us in each case how you felt about the quality of service and the information you received

..Viewing your home?

...Signing your tenancy agreement?

The Welcome Pack

The decoration allowance (if provided)

...Agreeing your responsibility for decorations to your property?

Advising you about your entitlement to housing benefit (if applicable)

Advising you about your responsibility for rent and water and sewerage payments

...Information about your new home, for example location of stopcocks?

...Information about the local area, for example, surgery, police, school?

...Agreeing your responsibility for repairs to your property?

...Agreeing our responsibility for repairs to your property?

Information about Ascham Homes services, for example Tenancy Enforcement Officer contact details

How would you rate the following aspects of your home..?

size of rooms

Convenience of location

General design and layout

Condition of bathroom fittings

Condition of kitchen fittings

Electical sockets

Fire safety

Use of garden

Privacy

Insulation against noise

Car parking facilities

Security of doors

Security of windows

Heating systems

Condition of windows

Condition of decorations

Is there anything we could do to improve the service we provided?