Thinking about the way that Ascham Homes dealt with your enquiry how would you rate it in terms of quality of service and information you received....?

Telling you what costs are included in your service charges

Replying to your queries about your charges for caretaking

Replying to your queries about your charges for grounds maintenance

Replying to your queries about your charges for repairs

Replying to your queries about your charges for major works

Agreeing ways of paying your service charges, for example making an agreement with you to pay service charges and/or arrears by instalments

Giving you information about Income Support, Pension Credit or other benefits

Giving you information about independent debt advice agencies

Warning you about legal action if service charges continue to be unpaid

Taking everything into account, how satisfied or dissatisfied are you with the services you receive from the RTB & Leasehold Services team?

Taking into account the direct services you receive from Ascham Homes such as caretaking, grounds maintenance and repairs, how satisfied or dissatisfied are you with the value for money of your service charges?

Taking into account the information we send you and the way we deal with your enquiries, how satisfied or dissatisfied are you with the value for money of the management fee?

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc.?

If we have written to you about service charge arrears, would you mind telling us how the arrears arose? Did they arise because;

Is there anything we could do to improve the service we gave you? Please write your suggestions in the box below.