Customer Satisfaction Questionnaire - Estate Services

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.

Please read the instructions before answering each question carefully.

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

» Required Fields

» First Name

» Surname

» House / flat number

» Postcode

» Rent reference number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with way Ascham Homes deals with estate cleaning?

Taking everything into account, how satisfied or dissatisfied are you with way Ascham Homes deals with gardening?

If you visited the housing office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of estate services staff (administrative staff, caretaking staff and gardeners)?

Did you find the estate services staff

And were they?

Taking into account the estate cleaning service, do you think that the rental charge for this property represents good or poor value for money?

Taking into account the gardening service, do you think that the rental charge for this property represents good or poor value for money?

Thinking about the services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

Thinking about the way that Ascham Homes deals with estate cleaning and gardening how would you rate it in terms of quality of service and information....?

Information about estate cleaning in your area

Information about gardening in your area

Attitude of caretakers

Overall quality of estate cleaning

Overall quality of gardening

Removing grafitti promptly

Removing bulky refuse (for example furniture) promptly

Removing dangerous vehicles promptly

How did you get to hear about this service?

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc.?

Thank you for completing this survey

Is there anything we could do to improve the service we gave you?