Home / Online Services / Customer Satisfaction Centre / Decent Homes Satisfaction / Stage 4 Windows

Stage 4 Window Installation

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse

Please read the instructions before answering each question carefully

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.

Key:
1 Very dissatisfied 2 Fairly dissatisfied 3 Neither satisfied nor dissatisfied
4 Fairly satisfied 5 Very satisfied

1 Generally, how satisfied are you with Ascham Homes services?

Reason

2. Taking everything into account, how satisfied or dissatisfied were you with the way Ascham Homes dealt with the window installation?

Reason

3. How satisfied are you with the ease of opening and closing the window?

Reason

4. How satisfied or dissatisfied are you with the ease of cleaning the windows?

Reason

5. Do you consider the air circulation to be adequate after the windows installation?

Reason

6. Are you satisfied that the windows contribute to reducing fuel bills?

Reason

7. Are you satisfied with the way enquiries were dealt with after the windows were installed?

Reason

8. Were you satisfied with the overall quality of work?

Reason

9. Were you satisfied that Ascham Homes took account of your views when making decisions?

Reason

10. Do you consider that you were delivered good customer care that matched your needs?

Reason

11. Is there anything that Ascham Homes or the Contract Partner could do to improve the service we gave you? For example, could anything more be done to minimise disruption or could the Resident Liaison Officer carry out their work in a different way?

Reason

First Name

Last Name

House/Flat Number

Postcode

Resident liaison officer name

Date

Scheme