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Stage 4 General or Combined Work

Stage 4 Quality Assessment
For Decent Homes Compliance Works For GENERAL OR COMBINATION OF WORKS

Scheme

Date(s0

How to complete the questionnaire:

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse

Please read the instructions before answering each question carefully

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.

Key:
1 Very dissatisfied 2 Fairly dissatisfied 3 Neither satisfied nor dissatisfied
4 Fairly satisfied 5 Very satisfied

1. Generally, how satisfied are you with Ascham Homes services?

Reason

2.Taking everything into account, how satisfied or dissatisfied were you with the way Ascham Homes dealt with your installation?

Reason

3. Are you satisfied that the installation is working correctly/ does not have any design faults?

Reason

4 Are you satisfied with the way enquiries were dealt with after your installation?

Reason

5. Were you satisfied with the overall quality of work?

Reason

6. Were you satisfied that Ascham Homes took account of your views when making decisions?

Reason

7. Do you consider that you were delivered good customer care that matched your needs?

Reason

8. Is there anything that Ascham Homes or the Contract Partner could do to improve the service we gave you? For example, could anything more be done to minimise disruption or could the Resident Liaison Officer carry out their work in a different way?

If so, what might that be?

Resident name

Address

Resident liaison officer

Date