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Customer Satisfaction Centre
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Decent Homes Satisfaction
/ Stage 3 Roof Installations
Decent Homes Satisfaction
Stage 2 Window Installations
Stage 2 General or Combined Work
Stage 2 Roof Installations
Stage 2 Kitchen and Bathroom
Stage 2 Heating, Electrical, Door Entry
Stage 3 Window Installation
Stage 3 Door Entry Systems
Stage 3 Electrical Installations
Stage 3 General or Combined Work
Stage 3 Kitchen and Bathroom
Stage 3 Heating Installation
Stage 3 Roof Installations
Stage 4 Windows
Stage 4 Electrical Installations
Stage 4 Central Heating
Stage 4 Kitchen and Bathroom
Stage 4 General or Combined Work
Stage 4 Door Entry Systems
Stage 4 Roof Installations
Stage 3 Roof Installations
The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse
Please read the instructions before answering each question carefully
All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.
Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.
Key:
1 = Very dissatisfied
2 = Fairly dissatisfied
3 = Neither satisfied nor dissatisfied
4 = Fairly satisfied
5 = Very satisfied
1. Generally, how satisfied are you with Ascham Homes services?
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Reason
2. Taking everything into account, how satisfied or dissatisfied are you with the way Ascham Homes dealt with the roof installation?
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Reason
3. In your opinion, do you think that the roof has helped improved the local environment?
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Reason
4. How satisfied or dissatisfied are you that the roof is weatherproof and prevents draughts?
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5. If you visited the housing office how satisfied were you with the service you received at reception?
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Reason
6. If you phoned Ascham Direct how satisfied were you with the service you received?
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Reason
7. Were you satisfied that you could get hold of the Resident Liaison Officer easily?
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8. Did you consider the Resident Liaison Officer to be helpful?
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9. Were you satisfied that the Resident Liaison Officer was able to resolve your problem?
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10. Taking into account the roof installation service, are you satisfied that the rental or service charge for this property represents good value for money?
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11. In regards to the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in the consultation process?
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12. Were you able to get adequate access to your home whilst scaffolding was in place?
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13. Were you satisfied that the arrangements made with your aerial/satellite dish ensured uninterrupted TV viewing?
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14. Were you satisfied that you were kept informed of the progress of works?
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15. How satisfied were you with the attitude of workers?
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16. Are you satisfied with the overall quality of work?
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17. Were you satisfied that your home was left clean and tidy at the end of each day?
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18. Were you adequately informed if staff were not able to attend a pre-arranged visit?
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19. Is there anything we could do to improve the service we gave you?
First Name
Last Name
House/Flat Number
Postcode
Resident Liaison Officer
Date
Scheme
Tenant/Leaseholder Reference Number
Copyright ©2005 Ascham Homes Ltd. All Rights Reserved.
