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Customer Satisfaction Centre
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Decent Homes Satisfaction
/ Stage 3 Kitchen and Bathroom
Decent Homes Satisfaction
Stage 2 Window Installations
Stage 2 General or Combined Work
Stage 2 Roof Installations
Stage 2 Kitchen and Bathroom
Stage 2 Heating, Electrical, Door Entry
Stage 3 Window Installation
Stage 3 Door Entry Systems
Stage 3 Electrical Installations
Stage 3 General or Combined Work
Stage 3 Kitchen and Bathroom
Stage 3 Heating Installation
Stage 3 Roof Installations
Stage 4 Windows
Stage 4 Electrical Installations
Stage 4 Central Heating
Stage 4 Kitchen and Bathroom
Stage 4 General or Combined Work
Stage 4 Door Entry Systems
Stage 4 Roof Installations
Stage 3 Kitchen and Bathroom
»
Required Fields
Stage 3 Quality Assessment
For Decent Homes Compliance Works For Kitchen and Bathroom Installations)
Scheme
Date(s)
How to complete the questionnaire:
The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse
Please read the instructions before answering each question carefully
All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.
Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.
Key:
1 Very dissatisfied 2 Fairly dissatisfied 3 Neither satisfied nor dissatisfied
4 Fairly satisfied 5 Very satisfied
»
1. Generally, how satisfied are you with Ascham Homes services?
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1
2
3
4
5
Reason
»
2. Taking everything into account, how satisfied or dissatisfied are you with the way Ascham Homes dealt with the kitchen and/or bathroom installation?
--- Select an Item ---
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1
2
3
4
5
Reason
»
3. If you visited the housing office how satisfied were you with the service you received at reception?
--- Select an Item ---
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1
2
3
4
5
Reason
»
4. If you phoned Ascham Direct how satisfied were you with the service you received?
--- Select an Item ---
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1
2
3
4
5
Reason
»
5. Were you satisfied that you could get hold of the Resident Liaison Officer easily?
--- Select an Item ---
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1
2
3
4
5
Reason
»
6. Did you consider the Resident Liaison Officer to be helpful?
--- Select an Item ---
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1
2
3
4
5
Reason
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7. Were you satisfied that the Resident Liaison Officer was able to resolve your problem?
--- Select an Item ---
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1
2
3
4
5
Reason
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8. Taking into account the kitchen and bathroom installation service, are you satisfied that the rental or service charge for this property represents good value for money?
--- Select an Item ---
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1
2
3
4
5
Reason
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9. In regards to the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in the consultation process?
--- Select an Item ---
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1
2
3
4
5
Reason
»
10. Are you satisfied with the installation of the drainage and plumbing systems?
--- Select an Item ---
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1
2
3
4
5
Reason
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11. Is the finished kitchen/bathroom the same as the design you chose?
--- Select an Item ---
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1
2
3
4
5
Reason
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12. Were you satisfied that you were kept informed of the progress of works?
--- Select an Item ---
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1
2
3
4
5
Reason
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13. How satisfied were you with the attitude of workers?
--- Select an Item ---
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1
2
3
4
5
Reason
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14. Are you satisfied with the overall quality of work?
--- Select an Item ---
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1
2
3
4
5
Reason
»
15. Were you satisfied that your home was left clean and tidy at the end of each day?
--- Select an Item ---
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1
2
3
4
5
Reason
»
16. Were you adequately informed if staff were not able to attend a pre-arranged visit?
--- Select an Item ---
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1
2
3
4
5
Reason
17. Is there anything we could do to improve the service we gave to you?
--- Select an Item ---
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Yes
No
If yes, what might that be?
»
Resident name
»
Address
»
Resident liaison officer name
»
Date
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