Search Our Site
skip links
|
text only
|
London Borough of Waltham Forest
|
site map
|
using this site
|
print friendly
text:
bigger
|
smaller
Home
|
Contact Us
|
Services A-Z
|
Online Statements & Repairs
|
Pay Online
|
News
Home
/
Online Services
/
Customer Satisfaction Centre
/
Decent Homes Satisfaction
/ Stage 3 Door Entry Systems
Decent Homes Satisfaction
Stage 2 Window Installations
Stage 2 General or Combined Work
Stage 2 Roof Installations
Stage 2 Kitchen and Bathroom
Stage 2 Heating, Electrical, Door Entry
Stage 3 Window Installation
Stage 3 Door Entry Systems
Stage 3 Electrical Installations
Stage 3 General or Combined Work
Stage 3 Kitchen and Bathroom
Stage 3 Heating Installation
Stage 3 Roof Installations
Stage 4 Windows
Stage 4 Electrical Installations
Stage 4 Central Heating
Stage 4 Kitchen and Bathroom
Stage 4 General or Combined Work
Stage 4 Door Entry Systems
Stage 4 Roof Installations
Stage 3 Door Entry Systems
»
Required Fields
Stage 3 Quality Assessment
For Decent Homes Compliance Works For Door Entry Systems
»
Scheme
»
Date(s)
How to complete the questionnaire:
The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse. Please read the instructions before answering each question carefully
All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.
Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.
Key:
1 Very dissatisfied 2 Fairly dissatisfied 3 Neither satisfied nor dissatisfied
4 Fairly satisfied 5 Very satisfied
»
1. Generally, how satisfied are you with Ascham Homes services?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
2. Taking everything into account, how satisfied or dissatisfied are you with the way Ascham Homes dealt with the door entry system installation?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
3. If you visited the housing office how satisfied were you with the service you received at reception?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
4. If you phoned Ascham Direct how satisfied were you with the service you received?
--- Select an Item ---
----------------------------
Reason
»
5. Were you satisfied that you could get hold of the Resident Liaison Officer easily?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
6. Did you consider the Resident Liaison Officer to be helpful?
--- Select an Item ---
----------------------------
1
2
3
3
4
5
Reason
»
7. Were you satisfied that the Resident Liaison Officer was able to resolve your problem?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
8. Taking into account the door entry system installation, are you satisfied that the rental or service charge for this property represents good value for money?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
9. In regards to the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in the consultation process?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
10. Are you satisfied that you were shown how to use the door entry system?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
11.Were you satisfied that you were kept informed of the progress of works?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
12. How satisfied were you with the attitude of the workers?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
13. Are you satisfied with the overall quality of work?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
14. Were you satisfied that your home was left clean and tidy at the end of each day?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
15. Were you adequately informed if staff were not able to attend a pre-arranged visit?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
16. Is there anything we could do to improve the service we gave you?
--- Select an Item ---
----------------------------
Yes
No
Reason
»
Resident name
»
Address
»
Resident liaison officer name
»
Date
Copyright ©2005 Ascham Homes Ltd. All Rights Reserved.
