Search Our Site
skip links
|
text only
|
London Borough of Waltham Forest
|
site map
|
using this site
|
print friendly
text:
bigger
|
smaller
Home
|
Contact Us
|
Services A-Z
|
Online Statements & Repairs
|
Pay Online
|
News
Home
/
Online Services
/
Customer Satisfaction Centre
/
Decent Homes Satisfaction
/ Stage 2 Roof Installations
Decent Homes Satisfaction
Stage 2 Window Installations
Stage 2 General or Combined Work
Stage 2 Roof Installations
Stage 2 Kitchen and Bathroom
Stage 2 Heating, Electrical, Door Entry
Stage 3 Window Installation
Stage 3 Door Entry Systems
Stage 3 Electrical Installations
Stage 3 General or Combined Work
Stage 3 Kitchen and Bathroom
Stage 3 Heating Installation
Stage 3 Roof Installations
Stage 4 Windows
Stage 4 Electrical Installations
Stage 4 Central Heating
Stage 4 Kitchen and Bathroom
Stage 4 General or Combined Work
Stage 4 Door Entry Systems
Stage 4 Roof Installations
Stage 2 Roof Installations
»
Required Fields
Stage 2 quality assessment for decent homes compliance works for roof installations. Only complete is work takes five days or over
How to complete the questionnaire:
The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse. Please read the instructions before answering each question carefully. All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.
Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.
Date(s)
Key:
1 Very dissatisfied 2 Fairly dissatisfied 3 Neither satisfied nor dissatisfied
4 Fairly satisfied 5 Very satisfied
»
1. Generally, how satisfied are you with the way Ascham Homes deals with roof renewal?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
2. How satisfied or dissatisfied are you with the information that you were given before work started?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
3. Are you satisfied that Ascham Homes and its partners are keeping you informed about progress of works?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
4. Are you satisfied that Ascham Homes takes account of residents views when making decisions?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
5. If you have had to contact the residnet Liaison Officer, were you satisfied that you could get hold of them easily?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
6. Were you satisfied that they were able to deal with the problem or query?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
7. Were you satisfied or dissatisfied with the time taken before works started?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
8. How satisfied are you with the attitude of the workers?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
9. How satisfied are you with the quality of the work so far
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
10. How satisfied are you that dirt and mess is being kept to a minimum?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
11 How satisfied are you that noise levels are being kept to an acceptable level?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
12 How satisfied are you about the time that work starts in the morning?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
13. Do you consider that the location of site huts is satisfactory?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
14. Do you consider the site to be satisfactorily lit for residents?
--- Select an Item ---
----------------------------
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Reason
»
15. Have we ensured that access through scaffolding is acceptable to residents?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
16. How satisfied are you that arrangements made with your aerial/satellite dish have ensured uninterrupted TV viewing?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
17. Are you satisfied with arrangements to maintain a comfortable heat level whilst the roof is off?
--- Select an Item ---
----------------------------
1
2
3
4
5
Reason
»
18. Is there anything we could do to improve the service?
--- Select an Item ---
----------------------------
1
2
3
4
5
If so, what might that be?
»
19. Would you be happy for work to take place on a Saturday?
--- Select an Item ---
----------------------------
Yes
No
Reason
»
Resident name
Address
»
Resident liaison officer name
»
Date
Copyright ©2005 Ascham Homes Ltd. All Rights Reserved.
