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Customer Satisfaction Centre
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Decent Homes Satisfaction
/ Stage 2 General or Combined Work
Decent Homes Satisfaction
Stage 2 Window Installations
Stage 2 General or Combined Work
Stage 2 Roof Installations
Stage 2 Kitchen and Bathroom
Stage 2 Heating, Electrical, Door Entry
Stage 3 Window Installation
Stage 3 Door Entry Systems
Stage 3 Electrical Installations
Stage 3 General or Combined Work
Stage 3 Kitchen and Bathroom
Stage 3 Heating Installation
Stage 3 Roof Installations
Stage 4 Windows
Stage 4 Electrical Installations
Stage 4 Central Heating
Stage 4 Kitchen and Bathroom
Stage 4 General or Combined Work
Stage 4 Door Entry Systems
Stage 4 Roof Installations
Stage 2 General or Combined Work
»
Required Fields
Stage 2 quality assessment for decent homes compliance works for general or combination of works. Only complete is work takes five days or over
»
Scheme and areas of work undertaken
Dates
The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.
Please read the instructions before answering each question carefully.
All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.
Where possible, please provide the reason why you chose the score you gave in the space provided under the questions.
Key:
1 Very dissatisfied 2 Fairly dissatisfied 3 Neither satisfied nor dissatisfied
4 Fairly satisfied 5 Very satisfied
»
1. Generally, how satisfied are you with the way that Ascham Homes deals with works carried out to your home
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1
2
3
4
5
Reason
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2. How satisfied or dissatisfied are you with the information that you were given before work started?
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1
2
3
4
5
Reason
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3. How satisfied are you that Ascham Homes and its partners are keeping you informed about the progress of works?
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1
2
3
4
5
Reason
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4. Are you satisfied that Ascham Homes takes account of residents views when making decisions?
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1
2
3
4
5
Reason
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5. If you have had to contact the Resident Liaison Officer, were you satisfied that you could get hold of them easily?
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1
2
3
4
5
Reason
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6. Were you satisfied that they were able to deal with the problem or query?
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1
2
3
4
5
Reason
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7. Were you satisfied or dissatisfied about the time taken before works started?
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1
2
3
4
5
Reason
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8. How satisfied are you with the attitude of the workers?
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2
3
4
5
Reason
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9. How satisfied are you with the overall quality of the work so far?
--- Select an Item ---
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1
2
3
4
5
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Reason
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10. Are you satisfied that dirt and mess is being kept to a minimum?
--- Select an Item ---
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1
2
3
4
5
Reason
11. How satisfied are you that noise levels are being kept to an acceptable level?
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1
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3
4
5
Reason
12. Are you satisfied that your property is left secure at the end of each working day?
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2
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4
5
Reason
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13. Are you satisfied or dissatisfied about the time that work starts in the morning?
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1
2
3
4
5
Reason
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14. Do you consider the site to be properly lit for residents?
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1
2
3
4
5
Reason
15. Is there anything that we could do to improve the service?
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1
2
3
4
5
If so, what?
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16. Would you be happy for work to take place on a saturday?
--- Select an Item ---
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Yes
No
Reason
»
Resident name
»
Address
Resident liaison officer name
»
Date
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