Ascham Homes - Customer Satisfaction Questionnaire

» First Name

» Surname

» House/Flat Number

» Postcode

» Rent reference number

Generally how satisfied or dissatisfied are you with Ascham Homes' services?

Taking everything into account, how satisfied or dissatisfied are you with the debt recovery service?

If you visitied the housing office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of the right person?

Did you find the staff

And were they?

Taking into account the Rent and Accounts service, do you think that the rental charge for this property represents good or poor value for money

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision making

Regularly giving you up to date information about your rent and any changes

Informing you about your rent arrears

Agreeing ways of dealing with the rent arrears, for example making an agreement with you to reduce the debt by instalments

Giving you information about independent debt advice agencies

Giving you information about housing benefit or other benefits

Giving you information about legal action if rent continues to be unpaid, for example notice of seeking possession

Warning you about legal action if rent continues to be unpaid, for example notice of seeking possession

Could you please state the main reason your arrears arose

Problems with housing benefits
Problems with other benefits
Other debt
Family problems
Illness
Other

How did you get to hear about this service

Ahead newsletter
Web Site
Contract Panel
Tenants and residents association
Ascham Direct
From a neighbour
Community Advice and Involvement Service
Ascham Homes public reception area

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc.?

Local meetings
Notes with rent statement
Estate forums
via the Annual Report
Contract panels
Web site/email
Personal letters from Ascham Homes
Articles in newsletters or local media
Annual stakeholders meeting
via the residents association

Is there anything they could do to improve the service they gave you?

Customer Satisfaction Questionnaire - Debt Recovery