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Customer Services Satisfaction Questionnaire

The questionnaire should be completed by the leaseholder or tenant or by their partner/spouse.

Please read the instructions before answering each question carefully.

All information that you give will be completely confidential. It will only be used to monitor Ascham Homes performance.

» Required Fields

» First name

» Last name

» House/flat number

» Postcode

email address

Mail a copy of this form to this Email Address

» Rent reference number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with way Ascham Homes deals with phone customers?

Taking everything into account, how satisfied or dissatisfied are you with way Ascham Homes deals with walk-in customers?

When you last had contact, was getting hold of the right person?

Did you find the staff

And were they?

If you called about a service that Ascham Homes does not provide were you satisfied with the advice/guidance that you were given on where and how to obtain the service?

Taking into account the telephone service and the reception service, do you think that the rental charge for this property represents good or poor value for money?

Thinking about the housing services that Ascham Homes provides, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

Thinking about the way that Ascham Homes dealt with your enquiry how would you rate it in terms of quality of service and information....?

Quality of information, for example advice leafletes, meeting times, information about other services on reception (1 Wood St).

Quality of information about Ascham Homes services in other outlets, for example Waltham Forest Direct Shops

How did you get to hear about this service?

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc.?

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