Ascham Homes - Customer Satisfaction Questionnaire

» First name

» Surname

» House / Flat number

» Postcode

» Rent reference number

Generally, how satisfied or dissatisfied are you with Ascham Homes services?

Taking everything into account, how satisfied or dissatisfied are you with the way that the Community Advice and Involvement Service Ascham Homes deals with your enquiries?

If you visited the housing office how satisfied were you with the service you received at reception?

If you phoned Ascham Direct how satisfied were you with the service you received?

When you last had contact, was getting hold of the right person?

Did you find the community development officers

And were they

Taking into account the Community Advice and Involvement Service, do you think that the rental charge or service charge for your home represents good or poor value for money?

Thinking about the work that the Community Advice and Involvement Service carries out, how satisfied or dissatisfied are you with the opportunities for participation in management and decision-making?

Keeping you informed about things that might affect you as a resident

Taking account of your views when making decisions

Helping you to improve the way that you work as a tenant representative

Helping your tenant and resident association improve the way that it works

Information about training opportunities

Helping you involve residents in their estate or community

Information about public meetings, for example agendas and minutes

Information about the Tenants involvement Network

Which of the following would encourage you to be involved in tenant participation

Focus on local issues
Flexible meeting times
Training
Carer/childcare costs
Translation of information
Focus on wider/strategic issues
Transport to/from meetings
Travelling expenses
Interpreting of information
Information in other formats (for example audio ta

Is there anything we could do to improve the service we gave you

How did you get to hear about this service?

Ahead newsletter
Tenants and residents association
Community Advice and Involvement Service
Website
Ascham Direct
Contract panel
From a neighbour
Ascham Homes public reception area

Which of the following methods would you like Ascham Homes to use to provide you with new information about services, benefits and rents, etc

Local meetings
via the annual report
Personal letters from Ascham Homes
Annual stakeholders meeting
Notes with rent statements
Contract panels
Estate forums
Website/email
Articles in newsletters or local media
via the residents’ association

Customer Satisfaction Questionnaire - CAIS