If you have any questions about the services or repairs carried out to your block or estate, contact Customer Services at Ascham Direct on 020 8496 4197. You can also visit us at 1 Wood Street, Walthamstow, London, E17 3JU.

Please give us the opportunity to deal with your enquiry before you send us an official complaint, otherwise the complaints systems will get overloaded and will not work correctly.

If you do not agree with the way we manage your home or your service charges, please write to us at Right to Buy and Leasehold Services, at the address above.

Or, you can e-mail your enquiry to rtb.lease@aschamhomes.org.uk.

Official complaints

We will do our best to deal with your enquiry, but if you are still not satisfied with the way we have responded write to Ascham Homes, 1 Wood Street, Walthamstow, London, E17 3JU, with details of your complaint. We will then record your complaint and deal with it by a different process.