We are not responsible for carrying out day-to-day repairs and maintenance on the inside of leased flats, unless it involves drains or other services that affect other flats in the block.

If we do carry out the work to the inside of your flat, we will charge you for doing so. We will ask you to sign a form saying that you agree to pay for the work before we will carry it out. We may include the charge in your service charges or send you a separate bill. Either way, you will also have to pay VAT and an administration charge. If an accident or vandalism caused the damage, you may be able to claim for some of these costs under your insurance policy.