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|  | The London Borough of Waltham Forest's Community Independence Team have produced an information leaflet about Aids and Adaptations in partnership with us. To request a copy please telephone Ascham... |
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| Energy Efficiency Useful Links www.energysavingsecrets.co.uk/home.html ? www.est.co.uk http://www.london.gov.uk/insulate/index.jsp Thermal... |
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| We will send you a statement of your
account four times a year. This will tell you how much you have been
charged, how much you have paid and give you a balance so that you know
if you are behind... |
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|  | This is our residents' Incident Diary which is to be used when you want to keep a record of any anti-social behaviour you are experiencing or witnessing. Our Tenancy Services Team can be... |
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| This section of the website includes information about your home and the services Ascham Homes provides you. Our Residents Information Pack is available at our Access office at: 1 Wood Street... |
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| Use this form to register for your security details and access our online rent statement service. Once you complete this form we will check the details you provide with those on our computer... |
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| At the end of your tenancy, you may be
entitled to receive compensation from the council for some authorised
improvements that you have made. We will need to see your receipts, so
make sure you... |
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| Rent and Housing Benefit We collect rent on behalf of your landlord the London Borough of Waltham Forest. The Revenues and Benefits Service pays Housing Benefit. Paying your rent Your... |
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|  | These are the standards you can expect from the rent collection and debt recovery service Ascham Homes provides. More detailed advice about paying rent is available in the ‘Residents... |
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|  | These are the standards you can expect from your day-to-day repairs service from Ascham Homes. More detailed advice about our statutory repair obligations and your repair obligations is... |
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| Ascham Homes maintains your home with our repairs partner Kier Building Maintenance, on behalf of your landlord the London Borough of Waltham Forest. We are responsible for maintaining many parts of... |
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| Our repairs partners will: carry an identity card with a photograph, which they will show you wait outside while you check with Ascham Direct if you are not sure of their identity wear... |
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| To request a non-urgent repair, please complete and submit the following form. Please fill in all the fields. If your request is an emergency, telephone Ascham homes direct on 020 8496 4197 |
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| The Resident Services section covers Estate Cleaning, Grounds Maintenance, Tenancy Enfocement (including anti social behaviour), Tenant Participation and Customer Services (including our front... |
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| If your tenancy began before 18 January 2005 and you want to apply to buy your council home, you must have been a public-sector tenant for at least two years to qualify. We may take account of the... |
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| We carry out most minor repairs within
20 days. Larger repairs, such as replacing your roof or windows are
added to a database and are completed as part of a planned programme.
We will give you an... |
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| Your rent is made up of: the net rent the water charge, and other charges Net rent The
net rent is the amount you pay for using your home. The council
combines all the rent it receives and... |
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|  | Thank You for Paying Your Rent! Ascham Homes would like to thank you for paying rent regularly and on time. Rent collection has significantly improved over the last three years and has... |
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