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| Ascham Homes is a big organisation, Waltham Forest is a big borough - but we don't want you to get lost in the crowd. We believe in delivering the best value to our customers and that means... |
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| Caretaking and cleaning charges
include the cost of these services, as well as any associated services
such as collecting bulky rubbish and rubbish chutes cleaning. The charge for a resident... |
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| Use this form to let us know about any changes to your tenancy. Please note that you may be required to attend an appointment with a Tenancy Enforcement Officer and provide documentation (proof of... |
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| Changes to benefit rules mean that you
no longer have to fill in a renewal form every year. However, we will
check your claim details and benefit entitlement by phone, by letter or
by visiting your... |
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| Your estate is described in the first schedule of your lease. These charges do not include work carried out to public paths and roads running through the estate, apart from the estate roads we manage.... |
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| We are not responsible for carrying
out day-to-day repairs and maintenance on the inside of leased flats,
unless it involves drains or other services that affect other flats in
the block. ... |
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| Ascham Homes is responsible for repairs to communal areas to blocks of flats including stairs, door entry systems, communal lighting, landings, communal windows, courtyards and sheds. ... |
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| At Ascham Homes we think complaints about our services are very important and we treat them very seriously. A complaint can be an expression of dissatisfaction with a service, a member of staff or the... |
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| Quick links: Complain using our online form Download our printable form/leaflet Information about the complaints form Additional information for leaseholder complaints... |
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|  | These are the standards you can expect from Ascham Homes when you complain about our services and when you want to see information we hold about you. More detailed advice about complaints and... |
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| We need you to give us certain
information so that we can follow up your complaint. As we work with
the London Borough of Waltham Forest, we may need to pass your details
on to their service areas.... |
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| Please complete the following form if you wish to give a complement or make a suggestion about Ascham Homes |
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| If you have any enquiries about Ascham Homes and the services we provide, use this form to contact our customer services team - Ascham Homes Direct |
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| Although it is the job of the police to fight crime, we can all help to bring crime down. Most crime is against property, not people, and not many crimes are carefully planned. Most... |
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| ‘Good customer care is the foundation on which to build one of the best housing services in London. It is also an essential part of putting residents at the centre of all that we do. We seek to... |
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|  | These are the general standards of customer care you can expect when you contact us. More detailed advice about our customer care strategy is available in the ‘Residents Information... |
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| Ascham Homes does not insure your
furniture, belongings or decorations against theft, fire, vandalism,
burst pipes and other household risks
The scheme is underwritten by Norwich Union and... |
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| Quick Links Send us a complaint Contact Customer Services online Request a repair online Fill in a customer satisfaction form You can access our services in a number of ways. You can... |
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| These are the two main stages of our complaints procedure. Stage one – our relevant service area will deal with your complaint within 28 days. When we first receive your filled-in... |
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| The Community Advice and Involvement Service aims to: promote good practice in getting residents involved increase the number of Tenants and Residents Associations and Estate Stakeholders improve the... |
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| Water If
you are a tenant, it is our job to deal with any leaks to the water
supply in your home. If you are a leaseholder, it is your
responsibility, even if you are not living in the... |
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