Repairs customer care
Our repairs partners will:
- carry an identity card with a photograph, which they will show you
- wait outside while you check with Ascham Direct if you are not sure of their identity
- wear clothing suitable to their trade and arrive in a clearly marked vehicle
- be polite
- behave in a proper and professional way at all times
- cause as little disruption and mess in your home as possible
- take care of your belongings and protect them from dust, and so on
- clear any building material from inside your home at the end of each working day
- remove any building material left in the garden or outside the property, and
- keep to all booked appointment times.
If the contractor fails to keep a booked appointment, we may pay you £15 compensation for any inconvenience caused.
How do I make a complaint?
If
you are not satisfied with a repair or the way it has been handled,
please speak to the repairs, partner – this will usually be Kier
Building Maintenance. If you are not happy with their response, please
fill in a complaint form. We will help you fill in a complaint
form if you are not able to do so.