Diversity Service Standards
To show our commitment to diversity
and equality, we have developed some service standards that our
customers can hold us to. These include the following:
- collecting up-to-date details about at least 95% of our customers relating to the six key equality themes mentioned. We will hold information in the strictest confidence and only use it for improving services
- carrying out yearly checks to see if any tenants are experiencing problems accessing services or are receiving a poor standard of service. This will include surveys of tenants and leaseholders, so that you can let us know how satisfied you are with our services. You will also be able to get involved in developing or managing those services
- Assessing all new policies, schemes and service changes to make sure that they promote equality
- Consulting you about, and then publishing, a diversity and equality action plan. This plan will include our plans for making sure that we meet or do better than the requirements of the various laws on equality
- Who is responsible for diversity and equality?
All
employees and other people doing work on our behalf have a general duty
to work together to promote equality and fairness in the way they treat
customers and fellow members of staff and through the services they
provide to the public. The day-to-day work to achieve equality is led
by the diversity group, with our board having overall responsibilty.
Contacting us about diversity and equality
Please contact the diversity group facilitator if you:
- would like to know more about our diversity and equalities polices or activities
- want to tell us about an equalities issue, or if you would like to work with us in developing equality
Diversity Group Facilitator
Ascham Homes, 1 Wood Street, London E17 3JU
Telephone: 020 8496 4960
Minicom (for the hearing impaired): 020 8527 1750
By e-mail: diversity@aschamhomes.org.uk