Complaints procedure form

We need you to give us certain information so that we can follow up your complaint. As we work with the London Borough of Waltham Forest, we may need to pass your details on to their service areas. We will keep information that you give us on our computer database in line with the Data Protection Act 1998. We will only use information to deal with your complaint and to help us improve our services.

When you contact us to make a complaint, we will ask you to fill in and return to us the complaints procedure form. On the form we will ask you for your personal details such as your name, address and phone numbers. We will also need to provide full details of your complaint, including whether or not it is the first time that you have complained about the issue and how you made your complaint.

The complaints procedure form is also available in Braille, in large print and as an audio tape. We can also provide a translated version. Please ask us if you would like one of these formats. To make sure that everyone is receiving fair and equal levels of service we will also ask you to complete an equal opportunities monitoring form.

We will make sure that it is easy for you to make a complaint. You have the right to complain and we want to make sure that everyone is treated fairly. If you choose not to fill in the complaints procedure form, it does not affect the way we deal with your complaint. The information you give us is strictly confidential and we will only use it to help us deliver the services you want.

Make a complaint using our online form