Access to information
We believe in keeping you informed. We provide more information than we have to by law. You have the legal right to see any information held on your tenancy file.
If you wish to look at your file, please write to our:
Complaints and Service Improvements Team,
1 Wood Street,
Walthamstow
E17 3JU
If there are any confidential letters on your file, for example from a GP or social services, we must first write to them asking for their permission to show them to you. Once we have this permission, we will invite you to look at your file. You will be able to see your file within 40 days (there is a £10 administration charge). If you want to photocopy anything from your file we will also charge you for this. If you object to any information held on your file you can ask us to remove it and a senior manager will consider your request.