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Complaints
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We treat complaints about our services very seriously. A complaint can be an expression of dissatisfaction with a service, a member of staff or the company. There may be times when we get it wrong, and if this happens we would like to hear from you.
Please note - Note - It has come to our attention that due to some technical problems, complaints sent by our customers in the last 2 - 3 months, using the email link or the complaint form, may not have reached us. The problem has now been resolved.
If you have sent a complaint in the last 2-3 months through our website and have not had a response from us, please can we ask you to resend the same and we will endeavour to respond to it as soon as possible.
Who can complain?
You and anyone associated with you – for example, family members or friends acting on your behalf – can complain if they are unhappy or feel you have received unfair treatment.
We aim to:
- sort out your complaint as quickly as possible
- investigate all complaints fairly
- make it easier for you to complain
- say sorry when things have gone wrong and tell you what we will do to put it right
- learn from all complaints and improve the services we offer
If you have a complaint, you can:
Write to or visit Ascham Homes
1 Wood Street,
Walthamstow,
London,
E17 3JU and ask for a complaints procedure form.
You can phone 020 8496 4027 or Ascham Direct on 020 8496 4197,
Fax your request to 020 8496 4061
Send an e-mail to complain@aschamhomes.org.uk
Related Documents
Ascham Homes actively welcomes complaints from anyone who is dissatisfied with the service area, the staff or the company. Anyone associated with our customers i.e. family members, advocates, friends acting on behalf of our customers, can complain if they are unhappy or feel that there has been unfair treatment. (36.4 KB)