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Anti-social behaviour and harassment

Your rights and responsibilities

Your responsibilities and some of your rights are set out in your tenancy agreement if you are a tenant, and in your lease if you are a leaseholder. If you break any of the conditions listed in your tenancy or lease agreement, you will risk losing your home.

Being a good neighbour

Everyone is entitled to enjoy their home quietly and peacefully. You must not make too much noise, be a nuisance or disturb your neighbours, and you must also make sure that anyone living with you or visiting your home behaves in a reasonable way.

If your neighbour is being too noisy or is causing a nuisance, talk to them about it. They may not realise that they are disturbing you. If you live in a flat or maisonette, being considerate to your neighbours is even more important as you have shared walls, floors and corridors.

If when you approach your neighbour you receive verbal abuse or the nuisance continues, please report it to Ascham Direct as soon as possible.

If a neighbour approaches you about noise, please remember that there are always two sides to every argument and try to see the problem from their point of view as well as your own.

When neighbours cannot sort out a problem by talking to each other, we will always try to help to sort out the problem.

If the nuisance is serious and continues, you will need to keep detailed notes about the problems. We may need to go to court to ask for an injunction to stop the situation or to ask for permission to evict the person or people responsible. We will issue note-keeping diaries to residents experiencing nuisance. Notes should be taken within 24 hours of an incident.