Your Comments and our Responses

This page was created in response to a suggestion from a tenant at our joint Staff and Resident Conference.

The resident asked that we should keep our customers better informed of the actions being taken by Ascham Homes in response to Tenant and Leaseholder suggestions.

New suggestions that we get from the web site, meetings and direct contact with residents will be added to this page and updated regularly.

Use our online form to make a suggestion

Suggested improvement	Forum/Date Received	Passed to the Executive team for approval	Actions Taken/Planned
Contract Panel coordinators & chairs should speak in between contract panel meetings to improve the running of the meeting	Suggested at the Resident Leadership Meeting		This will be implemented for future meetings
Keep tenants better informed about the anti-social behaviour policies of Ascham Homes	Suggested at the Resident Leadership meeting		Service standards have been published, complainants are to be contacted every four weeks.
Hold public surgeries on Saturdays to enable more people to attend	Suggested at the Resident Leadership meeting - 25/05/06	Chief Executive present at the meeting	Chief Exec agreed that one of the future surgeries would be held on a Saturday to test the response
TRA's would like access to communal repair information through the web site	Resident at contract panel meeting 4 - 05/06/2006		All residents can already access individual repairs online.  The Ascham Homes IT team will investigate communal repairs online and present to the executive team