About Us

Performance

What do we measure?

  • Ascham Homes plans to deliver continuous improvement by pursuing six strategic objectives: -
  • To provide efficient and effective housing services to all our residents
  • To deliver Decent Homes by 2010
  • To enable residents to be involved and influence the services they receive
  • To provide a safe and pleasant environment for our residents
  • To ensure we respond to the diverse needs of all our residents
  • To improve and develop our business through innovation and learning

 

  • To measure our progress in areas that contribute to these objectives, we use a set of key performance indicators (PIs). The set includes: -
  • National Best Value and former Best Value Performance Indicators – these enable us to measure and compare our progress against others [BVPIs]
  • Measures agreed with the Council in the HRA Business Plan to ensure we contribute to corporate excellence and the Council’s various plans [HRA PIs]
  • Local performance indicators to track progress on key priorities identified by our Board and our residents [Local PIs]
  • Measures of external accreditation or recognition of our performance [External measures]

 

Each year, we review and reconsider these key performance indicators, so that we can be sure that each one is measuring something meaningful in terms of benefits to our stakeholders.

The targets for each of the indicators are approved in discussion with stakeholders, including The Head of Housing at LBWF and the Tenants’ Council.

Our approach is to set for each year targets that will build on present performance,but which will also constantly stretch us so that we progress to being as good as the best of the other housing providers in London

 

Performance Booklet April 09 - January 10.pdf

Performance Booklet April 09 - November 09.pdf

 

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