Performance
What
do we measure?
- Ascham Homes plans to deliver continuous improvement by
pursuing six strategic objectives: -
- To provide efficient and effective housing services to all our
residents
- To deliver Decent Homes by 2010
- To enable residents to be involved and influence the services
they receive
- To provide a safe and pleasant environment for our
residents
- To ensure we respond to the diverse needs of all our
residents
- To improve and develop our business through innovation and
learning
- To measure our progress in areas that contribute to these
objectives, we use a set of key performance indicators (PIs). The
set includes: -
- National Best Value and former Best Value Performance
Indicators – these enable us to measure and compare our progress
against others [BVPIs]
- Measures agreed with the Council in the HRA Business Plan to
ensure we contribute to corporate excellence and the Council’s
various plans [HRA PIs]
- Local performance indicators to track progress on key
priorities identified by our Board and our residents [Local
PIs]
- Measures of external accreditation or recognition of our
performance [External measures]
Each year, we review and reconsider these key performance
indicators, so that we can be sure that each one is measuring
something meaningful in terms of benefits to our stakeholders.
The targets for each of the indicators are approved in
discussion with stakeholders, including The Head of Housing at LBWF
and the Tenants’ Council.
Our approach is to set for each year targets that will build on
present performance,but which will also constantly stretch us so
that we progress to being as good as the best of the other housing
providers in London
Performance
Booklet April 09 - January 10.pdf
Performance Booklet
April 09 - November 09.pdf
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