Resident Services PPPN's

Ascham Homes policy is to provide access to tenancy files and information held about our tenants in accordance with the access to personal files legislation.  (31.9 KB)

To build a profile of all tenants and leaseholders to ensure Ascham Homes is complying with all relevant equalities legislation and its equalities and diversity policy. The profile will also enable Ascham Homes to develop its service to meet the needs of its client group.  (34.6 KB)

Surveillance will be used to collect evidence in serious anti social behaviour cases. It will also be used where there are no witnesses or supporting evidence available or where witnesses are believed to be intimidated. If anti social behaviour is proven legal action may be taken.  (34.5 KB)

Estate Inspections are carried out to ensure that the level of service provided by Estate Services is of a high standard.  (37.9 KB)

Ascham Homes’ policy is to identify squatted properties and evict the occupants within the shortest possible timescale.  (34.7 KB)

Ascham Homes' policy is to carry out an annual audit of 10% of the London Borough of Waltham Forest’s housing stock.  (33.1 KB)

Ascham Homes’ policy is to give consent for tenants to become a registered childminder where there is no evidence of them being a perpetrator of anti social behaviour and there has been no previous legal action in relation to anti social behaviour.  (31.4 KB)

To monitor the performance and quality of the surveyor’s inspections  (31.1 KB)

To monitor the performance and quality of the repairs carried out by our contractors, so Ascham Homes can assess if changes or improvements are needed.  (30.8 KB)

Ascham Homes Policy is to provide up to date information and access on all house files in accordance with the Data Protection Act.  (32.2 KB)

Ascham Homes policy is promote good practice and enable all recognised Tenant & Resident Associations to fully utilise any grant funding provision provided by Ascham Homes under its Tenant Compact Agreement.  (35.1 KB)

Ascham Homes policy is to issue every recognised Executive Committee Member (ECM) with an identification card. The ID card enables TRA Executive Committee Members to take part in the voting system on meetings such as Area Contract Panel and Tenants Council. The card is also to allow tenant representative to be easily identifiable whilst out on their local estates and when visiting Ascham Homes Offices and Staff.  (44.5 KB)