How We Work - PPPN

Ascham Homes are bringing in a new initiative called PPPN’s to help share information on the way we do things. These short written guides give everyone a clear, simple and understandable view of how Ascham Homes carry out their work.

 

In any company there will be a number of things which are done in providing a service to customers. In our case these are things such as dealing with repair requests, answering correspondence etc. A PPPN is short written statement about each of our main areas of work laying out:

 

It gives a standard for the level of service people should be receiving and makes sure that we provide the best service the right way, every time.

It gives a clear message on:

 

The PPPN documents are meant to reflect the best way of doing things, we aim to review and improve our ways of working regularly. If you see something in a PPPN which you think could be improved or something we might want to look at please contact us via the website telling us of your ideas.

 

 

Policy - In simple terms this means a written statement of ‘what we will do’.

(The Home Office have defined a policy as ‘any practice or written document which sets out a course of action’).

 

Procedure – A procedure can mean a number of things but in this case it means a list of tasks or steps that are carried out to get something done.

 

Process – Anything can be a process, a process is simply a way of doing something for example washing the dishes is a process, a process by which dirty dishes become clean! In housing our processes are things like doing repairs, putting people in homes, dealing with Antisocial Behaviour etc.

 

So a PPPN says what we aim to do (Policy), the route by which we will do it (Process) and the steps taken along that route (Procedure)